Client Partner

The Client Partner is passionate about forming, creating, driving, and maintaining successful client relationships, while interacting with senior/executive level clients, driving revenue expansion and long-term client retention. Client Partners are responsible for outcome-based solutions and delivery to ensure the customer business strategies and experience transformation goals are achieved. Client Partners are expected to have a diverse set of skills to drive business agility including a strong Growth and Client Services mindset, while operating customer level P&L's. These leaders are entrepreneurial and prefer to build rather than maintain businesses with a strong customer-centricity mindset in addition to their excellent ability to cultivate enduring customer relationships.

In this hybrid position, you will report to our EVP Senior Partner.

You will manage growth and evolution of multiple customer relationships between $10-$20 million in annual net revenues and will lead complex multi-dimensional engagements that combine Media, Creative and Customer Experience solutions that may include Strategy, Commerce, Loyalty, CRM, Data, Analytics, Identity, and Marketing Technologies. You are able to expand customer relationships by presenting new strategies and innovative ideas to solve Experience Transformation challenges and opportunities.

Responsibilities

Create high customer satisfaction
Lead the overall client satisfaction and the continuing growth and evolution of the client relationships. This is accomplished by driving and overseeing successful delivery of work product, while cultivating strong client relationships.
Oversee a portfolio of customers within the Customer Experience & Commerce, CRM, and/or Data Platforms and Analytics areas
Support Account Directors and Engagement Leaders through focusing on delivering value and ensuring quality.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, revenue and profit forecasting
Accurately plan and forecast revenue to achieve net revenue and margin targets
Direct team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business
Engage with senior level customer contacts across all areas of the customer's business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback
Actively teams with Alliance partners through proactive relationship development with Account Executives, pipeline mapping and joint account planning in order to enable co-selling of partner products and services to Merkle customers
Develop and drive strategic growth plans, while growing the customer portfolio
Continually increase knowledge of the customer's business (and industry) often serving as the customer's first line consultant
Effectively plan work and troubleshoot problems, assuring that the customer and company commitments are kept
Work closely with the Growth, Capability, and other teams to develop proposal/presentation content and strategy for new business pitches
Effectively "on-board" new customer relationships
Stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation

Qualifications

Bachelor's degree required
Minimum 10 years' experience in customer services/customer management in an advertising agency, marketing company, or client-side marketing department with a strong working knowledge of Customer Experience capabilities with expertise in specific industries
Minimum 5 years working in a growth function within digital marketing
Experience in Marketing Technology
Knowledge of CXM/CRM
Multichannel/Integrated Marketing
Campaign Management
Relationship/Client Management
Account Planning and Strategy
Ability to lead both internal (customer, creative, development, production, etc.) and client teams
Understanding of data analytics for multi-channel results analysis and recommendations
Business acumen to develop and manage budgets/forecasts/pro forma

Additional Information

The annual base salary range for this position is $163,000 - $263,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include

Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

VP, Client Partner

Job Type