CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Digital Marketing Project Manager is responsible for driving end-to-end delivery of digital initiatives that support CrossCountry’s marketing and technology objectives. This role leads software development and technical projects from conception through completion, translating high-level business goals into detailed project scopes, schedules, and quality standards. Collaborating closely with stakeholders and Senior Leadership, the Digital Marketing Project Manager ensures projects are delivered on time and are aligned with strategic priorities.

Job Responsibilities

Lead software development projects from conception through completion to ensure success as defined by adherence to scope, timeline, and quality standards.
Translate high-level organizational objectives into definable project scopes while focusing on regular and timely delivery to internal and/or external stakeholders.
Strategize, manage, and drive the execution of medium to large-scale inter-disciplinary projects, including technical, product, and software development initiatives.
Facilitate cross-functional collaboration to develop and implement scalable, innovative solutions that address complex & entrepreneurial situations as well as enterprise-wide business challenges.
Identify, manage, and escalate risks, issues, and changes associated with project development to maintain momentum and mitigate disruptions.
Define project scope, deliverables, roles, and responsibilities in collaboration with stakeholders and Senior Leadership.
Plan and conduct milestone reviews, decision checkpoints, and key meetings to ensure project progress and alignment with strategic goals.
Coordinate with cross-functional teams, including Technology, Design, Implementation, System Owners, Quality Assurance, Operations, and Sales, to ensure all deliverables are completed, reviewed, tested, and approved.
Mediate discussions among individuals with opposing interests or goals, using empathetic communication and strategic negotiation to achieve consensus.
Exercise independent judgment and make critical decisions that influence project or program direction and overall success.

Qualifications and Skills

5+ years of experience managing software development projects using formal project management disciplines and methodologies.
PMP or similar project management certification, preferred.
Experience managing and delivering software development projects.
Advanced experience with the software development lifecycle and associated processes.
Experience in Agile project management methodologies and tools (e.g., agile, scrum, Kanban, hybrid, DevOps, Jira, Confluence, Smartsheet).
Experience leading cross-functional teams to successfully deliver both software and hardware projects.
Excellent communication, collaboration, and leadership skills to effectively work with cross-functional teams.
Exceptional organizational skills and attention to detail, ensuring projects are executed with precision.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Digital Marketing Project Manager

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