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Primary Responsibilities

Assist the General Manager in maintaining best in class customer service and satisfaction for the Booneshine tasting room / restaurant in Boone, NC.

Primary Responsibilities (Front Of House Management)

Continuous evaluation of the guest experience and identifying areas of improvement
Oversight of restaurant and service during peak operational hours
Develop and maintain standard operating procedures for the tasting room / restaurant
Weekly beverage and supplies ordering
Front of house staff scheduling
Maintaining health code standards
Maintaining merchandise inventory and reordering as needed
Assisting the General Manager with training development, shift lead coaching, and admin responsibilities

Secondary Responsibilities

Maintain and update menus
Assist with orientation, training, and welcoming of new team members
Organize family meals and staff events
Staff development - work with shift leaders to develop creative problem-solving skills and identify areas of focus (i.e. communication between host, expo, and shift leads)
Developing and implementing a detailed cleaning and maintenance schedule
Attending weekly tasting room meetings

Review Period

Quarterly performance evaluation and reviews will be held with the General Manager

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Assistant Manager - Tasting Room / Restaurant

Job Type