Director of Marketing and Operations

Location: Grand Junction, Colorado

Job Type: Full-Time

Compensation: $115,000 – $125,000 annually (based on experience)

About Veritas Injury Lawyers

At Veritas Injury Lawyers, we believe Truth Wins. We are a mission-driven personal injury law firm dedicated to helping people rebuild their lives after serious injury. Our team delivers justice through integrity, transparency, and relentless advocacy.

We are seeking a Director of Operations & Marketing to join our leadership team — a results-oriented professional who can balance strategic vision with hands-on execution. The ideal candidate will bring proven experience leading high-performing teams, building efficient systems, and driving measurable marketing growth for a service-based organization.

Key Responsibilities

Strategic Leadership

Collaborate directly with the Managing Partner to design and execute the firm’s long-term growth plan.
Integrate marketing, operations, and financial performance into a cohesive business strategy that enhances efficiency, profitability, and client satisfaction.
Serve as a key member of the leadership team, participating in high-level planning, decision-making, and performance reviews.

Marketing & Growth Strategy

Oversee the firm’s marketing vision, strategy, and execution — including digital advertising, SEO, social media, community outreach, and brand partnerships.
Analyze campaign data, lead sources, and ROI to optimize marketing spend and maximize client acquisition.
Lead creative direction for content, messaging, and public visibility while ensuring consistency with Veritas’s brand identity and mission.
Manage relationships with external marketing vendors, media partners, and creative agencies.

Operational Management

Oversee day-to-day law firm operations, ensuring workflows are efficient, systems are optimized, and client service remains exceptional.
Develop and refine Standard Operating Procedures (SOPs) for each department — including intake, case management, and administration.
Work closely with department leads to monitor case flow, eliminate bottlenecks, and ensure quality control at every stage of the client journey.

Intake & Client Experience

Supervise and train intake teams to deliver exceptional first impressions and convert inquiries into retained clients.
Develop scripts, conversion tracking systems, and follow-up protocols to ensure consistency and accountability.

Team Development & Leadership

Lead, mentor, and inspire cross-functional teams across operations, marketing, and intake.
Partner with HR and the Office Manager to recruit, onboard, and train new employees in alignment with the firm’s culture and performance standards.
Foster a culture of accountability, collaboration, and purpose-driven excellence.

Financial Management

Develop and oversee marketing and operations budgets.
Track spending, forecast outcomes, and ensure that firm resources are used efficiently and strategically.

Data & Technology

Build and maintain dashboards and KPIs across departments for full-firm visibility.
Manage the firm’s technology stack (CRM, case management, marketing automation, analytics tools) to ensure seamless integration and data integrity.
Use data insights to make informed operational and marketing decisions.

Continuous Improvement

Identify operational inefficiencies and process gaps; design and implement solutions that improve speed, quality, and results.
Lead initiatives to strengthen firm culture, client satisfaction, and brand reputation.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field. MBA preferred
Minimum 7 years of experience in senior operations and/or marketing leadership, preferably in a law firm, professional services, or growth-oriented company.
Proven success leading teams and managing budgets of $1M+.
Expertise in marketing analytics, funnel management, and multi-channel campaigns.
Strong operational acumen — capable of building systems, scaling teams, and driving accountability.
Excellent leadership, communication, and problem-solving skills.
High proficiency in CRM, project management, and analytics tools (e.g., Filevine, HubSpot, Monday, or similar).

Compensation & Benefits

Competitive salary: $115,000–$125,000/year
Paid time off and holidays
Supportive, growth-focused work environment
Professional development and leadership opportunities
Meaningful work serving clients during life-changing challenges

How to Apply

Please email your resume and a brief cover letter describing your leadership approach and relevant experience to shiara@veritasattorneys.com.

Additional Details

Work Location: In-person only – Grand Junction, CO
Relocation: Required before start date if not currently local
Equal Opportunity: Veritas Injury Lawyers is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace.