Front Desk Guest Services Agent

Hampton Inn & Suites by Hilton – Boone, NC

📍 1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash)

General Overview

We're looking for friendly, outgoing, and detail-oriented individuals to join our team as Front Desk Guest Services Agents. As the face of the hotel, you'll provide warm hospitality and outstanding service to every guest. From check-in to check-out, you'll play a key role in making sure every stay is smooth, comfortable, and memorable.

If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to meet you!

What You'll Do

Guest Services & Front Desk Operations

Greet and check guests in and out of the hotel with courtesy and efficiency
Handle payments (cash, credit card, check) and ensure proper billing
Manage room assignments, changes, and guest issues
Respond promptly and professionally to guest questions, concerns, or requests
Answer phones and direct calls appropriately
Promote hotel services and local attractions

Administrative & House Support

Maintain accurate records for guest registration, charges, and issues
Assist with light laundry (washing, drying, folding) as needed
Ensure front desk and lobby areas are tidy, organized, and stocked with supplies
Report maintenance, safety, or security issues promptly
Complete and distribute daily reports to management

Work Schedule

Must be available to work weekends, holidays, and varying shifts
Some shifts may require standing for extended periods
Flexibility is a must – hospitality never sleeps!

Qualifications

High school diploma or GED required
Previous hotel or front desk experience is highly preferred
Comfortable using Microsoft Office (Word, Excel, Outlook) and Windows-based systems
Must have reliable transportation
Strong organizational and communication skills
Team player with a positive attitude and professional appearance
Passion for helping others and delivering outstanding service

We will train the right person with a great attitude and willingness to learn.

MUST be able to pass a drug test and background check!

Compensation

$13.00–14.00/hr – Full-time (5 days/week) with no schedule limitations
$11.50–12.50/hr – Part-time (4 days/week) with some limitations
$11.00–12.00/hr – Part-time (3 or fewer days/week) with shift preferences

Perks & Benefits

Go Hilton Travel Program – Team members, friends & family enjoy exclusive travel discounts at Hilton hotels worldwide (as low as $35/night!)
Vacation time for both full-time and part-time employees
Health insurance available for full-time employees after the measurement period
Be part of a locally owned and operated team that values and supports each other
Work at a hotel ranked in the Top 1% of all Hamptons in the U.S. and #2 on TripAdvisor in Boone!

How To Apply

📍 Apply in person at the hotel 7 days a week, 7 AM – 7 PM

Stop by and introduce yourself at the front desk
Let us know where you saw the job posting
Fill out an application and meet with a manager
Be prepared to complete a same-day drug test
If it's a good fit, you could be hired and training within 1–2 days!

Location Highlights:

Walking distance from Watauga High School
Close to AppleCart bus stops – perfect for team members using public transit
Conveniently located across from Bojangles & Bubbles Car Wash

📞 (828) 386-6464

📍 1252 US Hwy 421 South, Boone, NC 28607

Join a team that takes pride in its service and cares for its people. Help us continue to be one of the best in the business—right here in the heart of the High Country!

Compensation: From $11.00 to $14.00 per hour

Front Desk Agent - Full Availability Only

Job Type