Department: Receptionists

Location: Wilkesboro, North Carolina

Compensation: $12.00 - $15.00 / hour

Description

Do you love animals and enjoy helping people? Animal Hospital of Wilkes is looking for a Client Service Representative to join our front-desk team! This role is perfect for someone who thrives in a fast-paced, compassionate environment where every day brings something new.

About the Role
Our CSRs are the customer-relations experts of our hospital. You'll be the friendly face and calming voice for our clients and their pets, ensuring every visit runs smoothly from start to finish.

Some of the responsibilities you will own in this role:

Warmly greet clients and their pets upon arrival
Answer phones, schedule appointments, and manage reservations
Accurately enter client, patient, and financial data into our system
Process payments, explain invoices, and maintain organized records
Assist in collecting patient histories and ensuring vaccines/tests are current
Communicate with veterinarians and technicians about patient needs
Support prescription refills, food orders, and retail product requests
Help identify and prioritize urgent cases with empathy and efficiency

Preferred Qualifications

High school diploma or equivalent required
Previous customer service or receptionist experience preferred
- (veterinary or medical office experience is a plus)
Excellent communication and multitasking skills
Professional, calm demeanor under pressure
Weekend availability required
Ability to lift 30–50 lbs as needed
Above all: compassion for animals and their people

Benefits

Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development

Veterinary Client Service Representative

Job Type